Employers who fail to listen and thoughtfully respond to their people’s concerns will see greater turnover. Job switching is rampant, and remote work means we don’t get the nonverbal cues we’d pick up from an in-person conversation. ![]() Let me know what you think about this post in the comments box below and also if there are any specific topics you would like me to cover in the future for you!Īnd, if you would like to speak with me about your own delegation needs or indeed any other area you feel you would like support with, just schedule a free consultation call with me.It’s never been more important - or more difficult - for leaders to be good listeners. The most important thing to remember is you hear with your ears, but you listen with your mind! Did you find this helpful? Also pay attention to the body-language of the speaker – this is 55% of the entire face-to-face communication and this may tell you something which is not being said!.Give regular feedback to the speaker by nodding your head, saying “I’m listening” and by smiling in acknowledgment.Wait for the speaker to pause to ask clarifying questions which will ensure your understanding.Don’t interrupt and don’t assume you know everything they are saying or are about to say.Keep an open mind, do not listen simply to reply, but to really understand what is being said.Always face the speaker and maintain eye contact, around the eyes for approximately five seconds at a time.Also, if you feel your colleagues would benefit from these, please do share: If you think you may be more a person who hears what is being said rather than actively listening to what is being said, then these tips will help you to become a more active listener. Hearing is a physical act allowing you to perceive sound only.Active Listening is a mental process that requires concentrating on sound, getting meaning from it and responding to it.It is important to know the difference between listening and hearing! How often have you heard someone say to you “ I hear you!” – but you instinctively know they have not understood what you are saying? And this is why: Listening to nagging or complaining for 30 minutes or more can cause damage to the part of your brain that handles problem-solving skills.ĭo you have problems clearly understanding your customers or employees?.Most people usually only remember about 17-25% of the things they listen to.The average number of words you’re able to listen to per minute is around 450. ![]()
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